Privacy Policy

At TelieAcademy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform and services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our Service:

• Account Information: Name, email address, username, password, and profile picture
• Profile Information: Educational background, interests, and preferences
• Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
• Communication Data: Messages, comments, and feedback you provide

1.2 Usage Information

We automatically collect certain information about your use of our Service:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and features used
• Course Progress: Materials accessed, download history, and learning preferences
• Technical Data: Error logs, performance data, and system information

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Provide and maintain our educational platform
• Process registrations and manage user accounts
• Deliver course materials and educational content
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries

2.2 Personalization and Improvement

• Personalize your learning experience
• Recommend relevant courses and materials
• Improve our platform and services
• Analyze usage patterns and trends

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including payment processors, cloud hosting providers, and analytics services.

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from government authorities, court orders, or to protect our rights and property.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4.1 Security Measures

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Secure data centers and infrastructure

5. Your Rights and Choices

You have certain rights regarding your personal information:

5.1 Access and Control

• Access: Request a copy of your personal information
• Update: Correct or update your information
• Delete: Request deletion of your account and data
• Portability: Request a copy of your data in a portable format

5.2 Communication Preferences

• Opt out of marketing communications
• Manage newsletter subscription preferences
• Control notification settings

6. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

7. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services.

7.1 Third-Party Integrations

We may use third-party services for payment processing, analytics, marketing tools, and social media integration. These services have their own privacy policies and data practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of our Service after such changes constitutes acceptance of the updated Privacy Policy.